Support & Information

Returns / Repairs / Notes

We accept the following returns and repairs so that you can use it with confidence and peace of mind.
Details, including the email address at the time of ordering and the order number " Inquiries ".
Also, all products are only for products purchased from the corino 2.9-1.0 official website. Please note that you will need to check your purchase history.

Initial defect guarantee

corino2.9-1.0 For 7 days after the item purchased on the official website arrives, if there is a difference in the item or an initial defect, we will replace it with a new one or refund the full amount. I will. Please send it to us by payment.

We cannot guarantee if any of the following items apply.

• Products used by customers
• Products damaged, soiled or deformed by the customer
• If accessories such as product boxes, tags, and instructions are lost or damaged or become dirty

  Return for customer convenience

  We accept returns for any reason so that you can use it with your satisfaction and satisfaction.

  corino 2.9-1.0 Arrival of products purchased on the official website Please contact us within 7 days . A restocking fee of 1200 yen will be charged for each item. Please bear the return shipping fee to us.

  We cannot guarantee if any of the following items apply.

  • Products used by customers
  • Products damaged, soiled or deformed by the customer
  • If accessories such as product boxes, tags, and instructions are lost or damaged or become dirty
  • Customized semi-ordered products

    Repair

    corino2.9 -1.0 products can be repaired so that you can use them with peace of mind.

    • If something goes wrong with the product , We will ask you about the state of the defect and check it at our shop, and if repair is possible, we will guide you for a fee.
    • In the unlikely event that there is a problem during repair, we may replace it with a repaired product and send you a new one.
    • Please bear the return shipping fee to us.

      Notes

      About leather

      • We use various leathers according to the purpose and design of the product. If you have any questions, please contact us by email from [contact].
      • Some leather products are dyed, making use of the texture of the raw leather unique to natural leather without making up with pigments. We are using. Please note that there may be healing scratches, blood lines, uneven color, spots, and wrinkles on the surface.
      • Leather may have different colors and textures depending on the lot at the time of production.
      • Do not use oil, water repellent or cleaner on leather as it may damage the material. ..
      • If it gets wet, it will stain if left as it is. Immediately remove moisture with a soft, dry cloth.
      • Depending on the monitor environment, the color of the actual product may look slightly different.